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Warranty Information

Warranty Policy for CPAP Products

1. Warranty Coverage:

Our CPAP products are covered by a limited warranty that extends to manufacturing defects and malfunctions under normal usage. The warranty period and coverage may vary based on the specific product. Please refer to the product page for detailed warranty information.

2. Warranty Period:

  • USA Clients: The warranty period for customers in the USA is [X years/months] from the date of purchase.
  • International Clients: The warranty period for international customers is subject to the local regulations and may vary. Please contact our customer support for specific details related to your region.

3. Coverage Details:

  • Manufacturing Defects: The warranty covers defects arising from manufacturing errors or faulty materials.
  • Functional Malfunctions: Coverage includes failures in functionality under normal use.
  • Exclusions: The warranty does not cover damages resulting from misuse, mishandling, unauthorized modifications, or natural wear and tear.

4. Warranty Claim Process:

  • Initiating a Claim: To initiate a warranty claim, customers must provide proof of purchase and describe the issue in detail.
  • Contacting Support: Contact our customer support team through [email/phone] to begin the claim process.
  • Return or Repair: Depending on the nature of the issue, we may facilitate a return for replacement or repair of the defective product.

5. USA Clients Specifics:

  • Shipping Costs: For warranty claims within the USA, the customer is responsible for shipping the product to our designated facility. Return shipping costs for repaired/replaced items will be covered by us.
  • State Regulations: This warranty gives specific legal rights, and customers may have additional rights granted by state laws that vary.

6. International Clients Specifics:

  • Shipping Costs: International customers are responsible for both inbound and outbound shipping costs related to warranty claims.
  • Customs and Duties: Customers are responsible for any customs duties or taxes associated with shipping the product for warranty service.

7. Limitations and Disclaimers:

  • This warranty is non-transferable and applies only to the original purchaser of the product.
  • We reserve the right to determine the validity of warranty claims based on our assessment of the reported issue.

8. Modifications to the Policy:

  • We reserve the right to modify the terms of this warranty policy at our discretion. Any changes will be updated on our website.

9. Contact Information:

For any questions or assistance regarding the warranty policy, please contact our customer support team at [contact information].